Customer Service Associate

Goodwill Industries of Central Texas•Bastrop, TX

12h•$14 - $15

About The Position

This position is responsible for fast, friendly, and accurate transactions at the point of sale and for providing a positive customer experience to Goodwill customers. The associate stocks and maintains merchandising standards on the sales floor while maintaining a clean and safe environment, and promotes and adheres to Goodwill Central Texas’s mission and values. The role includes welcoming and assisting customers, communicating sales promotions and events, processing payments and refunds, maintaining an organized workstation, and following merchandising, pricing, and salvaging standards. It also supports workplace safety and risk procedures, helps train and develop program participants, and contributes to a respectful and inclusive working environment. Employment is contingent upon successful completion of a pre-employment background check, which may verify employment history, education, criminal background, and other relevant information.

Requirements

Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Excellent organizational skills and ability to prioritize.
Excellent decision-making skills.
Strong attention to detail.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human-services setting.
High initiative and self-motivation.
Perseverance and commitment to completing work.
Knowledge or expertise in working with people with disadvantages and/or disabilities and barriers.
0–3 years of relevant experience.
Successful completion of a pre-employment background check is required.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Create a welcoming atmosphere and a high level of customer service throughout the store.
Communicate current and upcoming sales promotions and events.
Greet, assist, and thank customers; meet their needs in a timely manner and resolve concerns and complaints to their satisfaction.
Project a favorable image of Goodwill Central Texas and maintain cooperative working relationships with employees.
Follow policies, procedures, and directives in a timely manner.
Process payments, refunds, and promotional discounts according to procedure.
Maintain a clean and organized workstation.
May assist with training new customer service associates and staff cross-trained to use the point-of-sale system.
Execute merchandising standards and follow pricing and price-check guidelines.
Execute salvaging standards.
Follow safety and risk procedures and initiatives, maintain personal protective equipment, and participate in safety huddles, meetings, and drills.
Help reduce worker’s compensation incidents and customer accidents; use proper lifting techniques and use power equipment responsibly with appropriate certification.
Identify recalled products and remove them from processing appropriately.
Support a work environment that trains and develops participants in achieving their goals.
Perform duties in a manner that promotes employment and a quality participant experience, and assist with participant training and development.
Work respectfully and effectively across cultures and actively support diversity and inclusion efforts.
Act as a good role model.
Become familiar with the Team Member Handbook and organizational policies, including where to find current versions on the intranet.
Perform other duties as assigned.