Customer Service Associate - West Virginia

Startek • Denver, CO

8d • $14 - $16 • Hybrid

About The Position

In this position, you will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position Startek as the employer and provider of choice!

Requirements

• 18 years of age or older
• High School Diploma or GED
• Excellent customer service and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask and work efficiently in a fast-paced call center environment.
• Open availability between 8am - 9pm ET Sunday through Saturday.
• Must currently reside in the state of West Virginia to be considered.
• Must meet Equipment Requirements: OS: Windows 11, Processor: dual-core or higher with base clock speeds of 2.00GHz or better, RAM: 8GB or higher, Hard Drive Free Space: 5GB or higher, Webcam, USB Headset, Second monitor, High Speed Internet speeds at least 20 Mbps download/10 Mbps upload (PC must be connected via an Ethernet cable to modem or router). Cellular, satellite, and wifi internet connections are not supported. Chromebooks/Mac computers cannot be utilized.
• Willing to participate in pre-employment drug screening and background checks.

Nice To Haves

• Previous experience with internet service provider troubleshooting and home networking preferred, but not required.

Responsibilities

• Working diligently with customers, providing them with solutions.
• Answering general customer service questions that may include service issues, billing inquiries, and product enhancement opportunities.
• Owning all customer interactions with a goal of one call resolution.
• Assisting customers in a manner that promotes customer satisfaction.

Benefits

• Full time, bi-weekly pay from $14 (work from home) - $16 per hour (onsite)
• Paid training and continuous development
• Promotion opportunities
• Medical, Dental and Vision benefits after 60 days of successful employment
• 401K and Stock plan participation
• Employee perks and discounts with both national programs and community engagement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED