Customer Service Associate

FIRST PREMIER BANK • Sioux Falls, SD

2d • Onsite

About The Position

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work. We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.

Requirements

• Three Months (3) customer service experience, preferred.

Nice To Haves

• High school diploma or equivalent is preferred.
• Strong drive to excel, embrace challenges, and make meaningful contributions.
• Navigate customer service software and databases.

Responsibilities

• Provide customer service and account support on inbound phone calls.
• Accurately maintain records, navigate online and mobile platforms, ensure compliance, handle processing fees, effectively communicate account benefits, and address fraudulent activities.
• Ensure the accuracy of basic customer details, maintained in the system are accurate, while documenting follow-up actions promised and recording all actions taken.
• Provide product and service information, respond to customer questions, and address customer issues and concerns, and escalate appropriately.
• Adhere to mandatory procedures to ensure work is performed in accordance with quality standards while complying with external regulatory codes and internal codes of conduct.
• Assisting with credit limit increases, card replacements, and payment arrangements.
• Manage inbound calls efficiently addressing the key needs of the customers.
• Connect with customers to strengthen the relationship, creating positive experiences and problem-solve issues related to dissatisfaction, billing, fraud, or disputes.
• Understand credit card products, transactions, compliance and security protocols.

Benefits

• medical coverage with free vision and dental insurance
• Expanded Paid Time Off
• highly competitive 401(k) plan that features a dollar-for-dollar company match after 120 days of employment
• skill-based training, leadership classes and inspirational national speakers
• Employee Assistance Program, employees have access to free counseling sessions, online resources and legal support.
• Paid volunteer hours

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED