PT Customer Service Associate

Piping Rock•Ronkonkoma, NY

38d•$24 - $24•Onsite

About The Position

The part-time Customer Service Associate will provide comprehensive customer service to existing and prospective customers. In the Customer Service Department, the Customer Service Associate’s main function will be to answer and interact with customers over the phone by taking orders, identifying potential problems, assisting in any customer related issues to secure orders, and assist customers through refunds and replacement orders when issues arise. Other tasks may include reviewing and managing sale order queues, preparing mailings, handling customer inquiries, and other customer service related activities. The ideal candidate will have exceptional people skills, a friendly phone-demeanor and a passionate and positive personality.

Requirements

Prior customer service or phone skills a plus
High school diploma or G.E.D
Must be able to navigate websites
General computer skills a must
Ability to learn and use different software platforms
Outstanding phone etiquette
Aptitude to follow processes and procedures accurately

Nice To Haves

Flexible schedule a plus
Bi-lingual (English/Spanish) is a plus

Responsibilities

Professionally handle incoming requests via phone from customers regarding orders, sales, products, problems, and billing
Promptly and thoroughly handle all issues and customer inquiries
Providing quality customer service to take care of our customers
Using web-based systems to process orders, complaints, and requests
Maintaining customer records by updating account information in the database
Retrieving messages and complete customer call backs
Various other customer service duties assigned by management