Customer Service Associate

Walgreens•Hillside, NJ

7d•$16 - $21

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role includes helping customers and patients, resolving issues, answering questions, recommending products, and demonstrating customer-service best practices to team members. The associate operates a cash register and handles purchases, cash, change, voids, returns, rain checks, refunds, and exchanges. Other store duties include keeping counters and shelves clean and well merchandised; checking in, pricing, stocking, and rotating merchandise; maintaining displays; assisting with inventory and records; and following asset-protection procedures and laws for regulated products. The position also supports photo-area services, web pickup orders, store maintenance, company policies, coworker relationships, and assigned training and tasks.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment preferred.
Prior work experience with Walgreens preferred.
Fluency in reading, writing, and speaking English preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices, including courteous and proactive interactions and helping customers until their needs are met.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by the store manager or shift leader.
Implement company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with separating food items and placing products according to policies and procedures; rotate consumable stock using first-in, first-out and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing and creative machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.