Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and shares customer-service best practices with team members. The associate provides fast, courteous service; recommends products and related items; operates a cash register and handles transactions, returns, refunds, exchanges, and other register functions. The role also supports merchandising, inventory, pricing, displays, stock rotation, asset protection, regulated-product compliance, store cleanliness, photo services, and web pickup orders. Associates maintain working knowledge of store systems and equipment, follow company policies, maintain respectful coworker relationships, complete assigned tasks, and attend requested training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Provide a distinctive, delightful customer experience, including greeting customers and patients, offering assistance, answering questions, resolving issues, and modeling customer-service best practices.
- Provide courteous, friendly, fast, and efficient checkout service.
- Recommend products, trade-up items, and companion items.
- Register purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset protection procedures to identify and minimize profit loss.
- Comply with state and local laws concerning regulated products, such as alcoholic beverages and tobacco.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out, and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product recommendations.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
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What This Job Offers
Education Level
No Education Listed
