Customer Service Associate
About The Position
NYC Alliance seeks a detail-oriented and highly organized EDI & Customer Service professional to support order management and day-to-day operational needs, with a primary focus on Walmart and additional Mass and Private Label accounts. This role will manage EDI orders, coordinate closely with Sales, Warehouse, Production, and Account teams, and ensure orders, inventory, production timelines, and customer requirements are handled accurately and efficiently. The ideal candidate is a strong communicator who thrives in a fast-paced environment and is committed to delivering exceptional customer service.
Requirements
- 2+ years of experience in customer service, preferably in the apparel industry.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in Microsoft Office Suite and familiar with EDI systems.
- Strong problem-solving skills and a commitment to providing outstanding customer service.
Responsibilities
- Manage and track production eta to Warehouse – work closely with warehouse to prioritize containers
- Review item set up sheets, AEX forms and Quotes
- Walmart systems -Retail link/Nova/Supplier One set ups, updates, change requests.
- Works closely with Walmart Lead, Sales, Warehouse and production
- Own and manage all Sales order Maintenance that needs to be completed daily
- Support sales on all customer service and operational functions
- Provide documentation to the account requesting EDI transmissions
- Main account focus will be Walmart with additional Customer service responsibilities in the Mass and Private Label Sales department
- EDI Order Management Process EDI’s daily- monitor files making sure orders are being processed in a timely manner.
- Review any discrepancies against contracts/bulks
- Check inventory availability if no contact/bulk exists- check with Sales prior to processing
- Communicate all issues/concerns/discrepancies to Sales and work with the Account/buyers for corrections.
- Follow up with accounts/buyers for EDI revisions/correction
Benefits
- Competitive compensation packages
- Medical, Dental, Vision, FSA
- Retirement Savings Plan Match
- Summer Fridays
- Discounts and More!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
