Customer Service Associate
About The Position
The Customer Service Associate (CSA) is responsible for creating a positive first impression, exhibiting excellent customer service, and promoting a pleasing experience for Salud patients. The CSA approaches his/her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change. Our medical practice is quite lively. We treat our patients with the utmost respect and concern for their physical, emotional, and mental well-being while instilling a fun and vibrant atmosphere bringing smiles to all who enter our doors. A positive attitude brings joy to the healing journey.
Requirements
- Graduation from an accredited high school or GED is required.
- One year of front desk/customer service experience in a medical setting preferred.
- Bilingual English/Spanish preferred.
- Must work well with the other patient care team members.
- Ability to communicate clearly and appropriately with patients.
- Professionalism and a positive attitude.
- Proficient in Elementary Math.
- Ability to learn and implement complex policies and procedures.
- Reading comprehension and writing skills.
- Keyboarding and word processing skills.
- One year of clerical office experience preferred.
- Familiarity with medical/dental terminology preferred.
- Sensitivity to the low-income and ethnic minority community.
- Willingness to become proficient in the use of telephone, fax, copier, email, and electronic health record-keeping.
- Ability to read, understand, and follow oral and written instructions.
- Ability to work evening or weekend hours.
- Ability to work under stress.
- Ability to recognize, evaluate, solve problems, and correct errors.
- Exhibits excellent customer service.
- Ability to explain and summarize comprehensive concepts in a way that the general population can understand.
- Computer systems applications (MS Office, PowerPoint, Chrome, etc.).
Nice To Haves
- One year of front desk/customer service experience in a medical setting.
- Bilingual English/Spanish.
- One year of clerical office experience.
- Familiarity with medical/dental terminology.
Responsibilities
- Serve as a greeter, front desk receptionist, and/or cashier.
- Welcome all patients to Salud and check them in for all appointment types.
- Check patients out at the end of an appointment.
- Make reminder calls.
- Answer questions.
- Manage patient complaints.
- Ensure a positive experience for all of our patients.
Benefits
- Starting Wage - $19 to $21 per hour
- Monday to Friday – 8 am to 5 pm
- Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels)
- Low employee premiums, especially given rich benefits
- $25 Primary Care Physician and Specialist Co-pays (in-network)
- Low deductibles and co-insurance
- Free provider visits and services at all Salud facilities
- Preferred prescription pricing at Salud pharmacies
- Dental PPO plan
- Includes Employee Discounts at All Salud Dental Facilities
- Vision
- Generous vacation accrual
- 10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)
- Up to 8 Paid accrued Sick Days per year
- Defined Contribution Pension Plan. Salud contributes 5% of your compensation each month (no matching employee contribution is required…you receive the contribution no matter what). Employees who have worked at least 1,000 hours within a 12-month period are eligible.
- 403b Retirement savings plan. You can contribute pre-tax or after-tax (Roth) towards your retirement savings.
- Flexible Spending Accounts
- Basic Life and AD&D
- Supplemental Life and AD&D
- Short-Term & Long-Term Disability
- Accident & Critical Illness Insurance
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
