Customer Service Associate

Virginia Panel Company • Waynesboro, VA

38d

About The Position

The Customer Service Associate will be responsible for managing customer orders, providing sales support, and handling clerical duties. This role involves interacting with customers to ensure satisfaction with products and services, managing order entry, and maintaining customer data. The position requires a high school diploma or GED and at least two years of related experience, along with proficiency in MS Office Suite and order processing software.

Requirements

• High school diploma or general education degree (GED)
• Two or more years related experience and/or training.
• In depth knowledge of MS Office Suite Products, order processing and manufacturing software

Responsibilities

• Prepares quotes and enters orders for customers ensuring accuracy of data entry.
• Informs customers of available products, quotes prices and credit terms.
• Estimates date of delivery to customer based on knowledge of production and delivery schedules and notifies customer of any anticipated delays.
• Provides technical support to customers by responding to inquiries and/or obtaining support from an Applications Engineer when needed.
• Investigates and resolves customer problems related to deliveries, pricing, product reliability, etc., with authority to settle minor complaints.
• Works with Regional Sales Managers and outside sales representatives to build and maintain customer relationships and track account activities.
• Monitors established credit limits of customers and ascertains credit rating of new and existing customers when needed.
• Enters new customer data and account information for current customers into database.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED