Customer Service Associate/Teller - Float
About The Position
Monson Savings Bank is seeking a Full-time Float Customer Service Associate/Teller based out of our Monson Branch. This position requires the ability to work a flexible weekly schedule between all five branches, including Saturday shifts. The Float CSA position works a variable schedule, Monday-Saturday, 37.5 hours weekly. Must be available to work Saturdays until approximately 1:00 PM. Under the general direction of the CSA Supervisor and Branch Management, this role is responsible for performing a variety of Teller and customer service duties including check cashing, processing customer deposits, withdrawals, and payments, the sale of money orders and bank checks, and the performance of related administrative and clerical duties. The role involves understanding and maintaining the Bank's standards for service, customer satisfaction, and relationship building. Additionally, the position is responsible for selling and cross-selling Bank products and services.
Requirements
- High School diploma or equivalent required.
- Strong customer service skills, attention to detail, and math aptitude required.
- Must have excellent verbal communication and interpersonal skills.
- Must possess ability to operate a computer and to learn, retain and follow complex regulatory and security requirements.
- Ability to work a flexible weekly schedule between all five branches, including Saturday shifts.
- Must be available to work Saturdays until approximately 1:00 PM.
Nice To Haves
- Prior cash handling or customer service experience preferred.
Responsibilities
- Performing a variety of Teller and customer service duties including check cashing, processing customers deposits, withdrawals, payments, the sale of money orders and bank checks, and the performance of related administrative and clerical duties.
- Understanding and maintaining the Banks standards for service, customer satisfaction and relationship building.
- Selling and cross-selling Bank products and services.
Benefits
- Paid time off
- 401(k) with company match
- Suite of insurance benefits including medical, dental and more!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
