Customer Service Associate- Supply

Doubek Management LTD•Worth Township, IL

6d•$17 - $18•Onsite

About The Position

The Customer Experience Associate-Supply must be eager-to-learn and possess a diligent work ethic. The candidate must bring a compassionate and can-do mentality to the job. DME/HME industry experience is preferred but not required. The Customer Service Associate's primary role is to ensure that new and current client relationships are nurtured while effectively, accurately, and efficiently receiving and processing incoming orders.

Requirements

High school graduate or equivalent
Professional, positive demeanor with excellent customer service skills a must
Willingness to learn a new skill set
Strong attention to detail and ability to follow up
Must be able to demonstrate a basic computer skills

Nice To Haves

DME/HME industry experience is preferred but not required.

Responsibilities

Answer phone and monitor inbound fax queue to receive incoming orders from clients and referral sources in a timely and courteous manner
Enter New Clients into company computer database for assigned product groups
Call New Clients to Take Orders and verify information for assigned product groups
Enter, Print, Fax, & Confirm CMNs in company computer database for assigned product groups
Procure all documentation as it pertains to the client's insurance requirements
Process orders as received for assigned area and Set Up Auto Schedules as applicable
Verify insurance for clients as applicable
Document in the appropriate section of the patient notes in the company computer database all communicative work performed on behalf of our clients
Address clients’ and referral sources’ complaints, concerns, problems, and requests
Follow-up on the procuring of required patient file documentation (“follow ups”) in a timely manner
Log all client complaints in the Complaint section of the patient notes in the company computer database