Customer Service Associate Supervisor (Bethany Residence)
About The Position
AbleLiving Services is hiring a Temporary Full-Time (12 Months) Customer Service Associate Supervisor to join our Team! If you are an individual who values Teamwork, Honesty, Respect, Innovation, Versatility and Excellence then we would like to hear from you! AbleLiving Services is part of the Thrive Group. We are a not-for-profit organization that provides services funded through Ontario Health. AbleLiving opened its doors in 1978 with the first project being our Binbrook location. We continue to build the organization and provide exceptional services with the support from Ontario Health. Our Binbrook location provides supports for individuals with disabilities, seniors, as well as those with long term chronic ventilation support needs. Thrive Group is proud to be certified as one of Canada’s Great Places to Work®! In addition, we have been recognized an awarded as: 2026 Best Workplaces with the Most Trusted Executive Team 2026 Top 50 Best Workplaces in Canada 2026 Best Workplaces for Women We’re thrilled to be acknowledged for our commitment to creating an exceptional workplace!
Requirements
- At least two years of administrative experience.
- Proficient in using the Microsoft Suite.
- Proficient in English and be able to communicate effectively both verbally and in writing.
- Excellent organizational skills.
- Able to maintain a high level of accuracy, attention to detail, and multitask effectively.
- Possess a valid driver’s license and a reliable means of transportation.
Nice To Haves
- College diploma in business administration or related field preferred.
- Previous leadership experience is beneficial.
- Previous experience working with scheduling systems and data collection software is preferred.
- Knowledge of human resources practices, labour laws, the Employment Standards Act, and Accessible Customer Service Standards is an asset.
- Experience working within a community-based, non-profit environment preferred.
Responsibilities
- Providing a variety of leadership, administrative, customer service and scheduling functions.
- Providing coaching, development and oversite to the CSA team.
- Coordinating various aspects of client and staff engagement including onboarding and customer service, scheduling, cancellations and redeployment of staff and emergency coverage for temporary staff absences.
- Processing applications and referrals for client service, including preliminary screening, consent, and risk management.
- Providing customer service and reception functions, including complaint management, prioritization of duties, document management, memos, emails, and processing a variety of reports.
- Responding to general enquiries about services, directing callers to the appropriate person when necessary.
- Overseeing triaging all calls and emails from stakeholders to the appropriate person.
- Acting as the first point of contact for clients and external partners, responding to service inquiries as assigned.
- Providing supervision and support to the CSAs to ensure a high-quality, customer-centered, solution-focused approach to service provision.
- Providing initial training and orientation to all new CSAs.
Benefits
- Ongoing opportunities for education, training, development, and growth
- Tuition reimbursement opportunities
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
