Customer Service Associate Specialist

cargill • Chandler, AZ

3d • $47,000 - $59,000 • Hybrid

About The Position

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.Job Purpose and ImpactThe Customer Service Associate Specialist , will administer routine customer facing order management activities. In this role, you will use your basic understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with our customers.Key Accountabilities Receive and process straightforward customer orders across multiple platforms following standard procedures. Receive and process low complexity change requests following defined policies and procedures. Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order. Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer. Escalate undocumented issues that are not commonly defined or known to higher level staff. Proactively identify risks and opportunities to improve the order management processes. Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff. Other duties as assigned

Requirements

• Bachelor's degree in a related field or equivalent experience

Responsibilities

• Receive and process straightforward customer orders across multiple platforms following standard procedures.
• Receive and process low complexity change requests following defined policies and procedures.
• Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order.
• Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.
• Escalate undocumented issues that are not commonly defined or known to higher level staff.
• Proactively identify risks and opportunities to improve the order management processes.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Benefits

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law.
• This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance.
• As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees