Customer Service Specialist

HEICO Corporation•Fort Myers, FL

22d

About The Position

Future Aviation, Inc., a HEICO Corporation (NYSE: HEI) Repair Group facility, located in Southwest Florida, is the largest independent regional airline component MRO facility in the industry. We are currently seeking a Customer Service Specialist to join our team. The Customer Service Specialist provides effective customer service by establishing a working relationship with internal and external customers through communication with customers and Team Members.

Requirements

High school diploma or equivalent
1 - 3 years experience in Customer Service
Proficient in the use of Microsoft Office Applications, i.e. MS Word, Excel and Outlook
Strong Verbal and Written Communication skills to include the use of applicable terminology used in the industry and proper grammar
Strong Organizational Skills
Ability to work independently on assigned tasks as well as to accept direction on given assignment
Ability to source information
Ability to prioritize changing assignments
Strong work ethic (willingness to work hard and long hours, when needed)
Excellent interpersonal skills
Detail Oriented

Nice To Haves

Experience in COSMOS or similar operating systems preferred

Responsibilities

Respond to customer requests via email or telephone.
Review Customer Requirements and communicating relevant information to other departments to ensure that customer requirements are met.
Responsible for serving as the liaison between the repair shop, the customer and the Sales Directors.
Scan, Save and email Quotes and receive customer approvals.
Process customer approvals.
Process received and shipped units in customer's portals.
Process Sales Orders and Exchanges, when applicable.
Complete internal audit process before customer units ship.
Perform shipping process for work orders in internal operating system and advise customer of outbound waybill information.
Input shipping information into an Excel Work Order Log.
Notify customer if there are discrepancies to their RO and advise customer if we no longer have capability on a unit received.
Respond to RFQ requests via customers and Sales Directors.
Open Work Orders for incoming units.
Works closely with Quality to resolve customer cases.
Download and save shop photos of customer's units.
Attend, create, update and prepare reports for weekly Production Meetings, when applicable.
Provide weekly status reports to specific customers and other departments.
Organize, order and distribute promo items for trade shows, golf events and holiday gifts to our customers/vendors.