Customer Service Specialist

Kiss Nail Products•Port Washington, NY

18d•$22 - $40•Onsite

About The Position

Proactive and empathetic Customer Service Specialist with strong SAP SD and CRM experience. This role supports the full sales order lifecycle, ensures data accuracy, and delivers exceptional service through clear communication and agile problem-solving.

Requirements

High School: Business Administration/Management
Experience Range II: 2 - 4 years of relevant experience or industry exposure in a related field
Adaptability
Auditory Attention
Customer Service Mindset
Empathic Communication
Interpersonal Communication
Multitasking
Proactive Behavior
Problem Solving
Self Motivation
Stress Resilience
Korean

Responsibilities

Sales Order Management: Process and monitor orders using SAP SD
Understand organizational structure, master data, and document flow
Data Accuracy & Analysis: Prevent errors through precise data entry and validation
Apply customer-specific conditions and check inventory availability
CRM & Customer Information: Maintain accurate customer profiles and preferences
Use CRM tools to support personalized service
Communication & Collaboration: Coordinate with internal teams to ensure smooth order fulfillment
Guide customers through digital tools and self-service options
Customer Support & Problem Solving: Respond to inquiries with clarity and empathy
Resolve complaints quickly and follow up to ensure satisfaction
Agility & Prioritization: Handle multiple requests efficiently, prioritizing by urgency
Make data-driven decisions and adapt to changing needs
Continuous Improvement: Identify recurring issues and suggest process enhancements
Contribute to service excellence through active feedback

Benefits

Premium Medical Insurance Coverage
401(k) Savings Plan
Paid Time Off (PTO) based on seniority
Paid Holidays
Additional Workplace Offerings (subject to change or eligibility.)
Annual Bonus Plan
Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
Summer Fridays
Complimentary Gourmet Breakfast, Lunch, and Dinner
Relocation Support for New Hires
Work Anniversary Recognitions
Congratulatory & Condolence Gifts
Employee Referral Bonus Program
License/Certification Reimbursements
Corporate Employee Discounts
Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
Commuter Support (Shuttle Bus Program and EZPass Support)
Vehicle Perks