Customer Service Associate Specialist

Ensemble Health Partners

3d•Hybrid

About The Position

The Customer Service Specialist handles the incoming calls from patients for Customer Service. Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs. The Customer Service Associate Specialist performs all customer service and collection activities across the Revenue Cycle.

Requirements

Customer Service and Call Center experience preferred
1-2 years’ experience in healthcare industry preferred
High School Diploma or GED
CRCR within 9 months of hire.
Must be inquisitive and demonstrate openness to innovation including AI (Artificial Intelligence) to explore better processes and ways to alleviate friction and improve patient and client experiences.
Experience in physician and hospital operations
Compliance and provider relations
Critical Thinking
Problem Resolution
Ability to work in a remote work environment

Responsibilities

Answering patient questions regarding statements
Posting guarantor payments
Setting up payment plans within our policies
Researching and resolving issues with accounts that have been identified by patients
Reaching out to appropriate departments to resolve any requests made by patients
Connecting patients with financial counseling department for charity screening
Communicating patient balances
Meeting collection goals as set by department, and providing excellent customer service for all of our patients
Must have knowledge of all areas of the Revenue Cycle.
Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues
Performs other duties as assigned.