Customer Service Associate Specialist

Cargill•Miami, FL

1d•Hybrid

About The Position

The Customer Service Associate Specialist administers routine customer-facing order management activities for basic and middle service-level customers. The role uses a basic understanding of customer service practices and procedures to carry out established activities, contributing to greater transparency, communication, and responsiveness with customers. The position serves as the primary customer contact for export shipments and manages the export order cycle for shipments from the U.S. and Canada. This includes processing orders, coordinating with the transportation team, following trade-compliance requirements, verifying documentation, and communicating updates to support smooth delivery and customs clearance. The role is based in Miami, Florida, and is hybrid, with a flexible Monday-to-Friday schedule of 8:00 a.m. to 5:00 p.m. Overtime is required as needed.

Requirements

Bachelor's degree in a related field or equivalent experience.

Responsibilities

Receive and process straightforward customer orders across multiple platforms using standard procedures.
Receive and process low-complexity change requests according to defined policies and procedures.
Explain basic information and provide customers with order status, invoice, contract-balance, and other information needed to complete orders.
Initiate and support non-conformance inquiries, ensuring thorough evaluation, resolution, and identification of corrective actions.
Serve as the primary customer contact for export shipments, providing clear communication, timely updates, and effective issue resolution.
Follow export and international trade compliance regulations, including applicable domestic and foreign government laws and customs requirements.
Manage the export order cycle for shipments from the U.S. and Canada, including order processing, transportation coordination, regulatory compliance, and documentation verification for customs clearance.
Process standard document requests and some higher-complexity ad hoc requests, and confirm final shipping and quality documentation and specifications with customers.
Escalate undocumented issues that are not commonly defined or known to higher-level staff.
Identify risks and opportunities to improve order management processes.
Handle basic issues and problems under direct supervision and escalate more complex issues to appropriate staff.
Perform other duties as assigned.