Data Center Project Manager - Customer Service
About The Position
Siemens is seeking a Customer Services Associate Project Manager to join its Data Centers team within the Electrification and Automation Business Unit. The role focuses on service solutions and is customer-facing, with an emphasis on customer satisfaction while managing large projects in a fast-paced environment. The position can be remote or based in Wendell, North Carolina. The project manager oversees projects from initiation through final closeout in a matrix organization. Projects may include installation and commissioning, turn-key and design-build work, EPC contracts, data center construction, power system studies, maintenance outage testing, electrical emergency response and disaster recovery, electrical retrofits, and management of field service engineers and third-party providers. The work can involve low- and medium-voltage switchgear, panelboards, automatic transfer switches, transformers, motor control centers, contactors, e-house systems, battery systems, electrical cables, busways, connectors, and related equipment.
Requirements
- Successful completion of the Project Management SkillBridge Program hosted by Siemens SI EA.
- Bachelor’s degree or an equivalent combination of education and experience.
- Knowledge of electrical power distribution systems.
- At least 2 years of direct service project management experience.
- At least 2 years of written and verbal communication skills, including presenting complex issues to multilevel audiences and communicating progress, status, and issues to internal and external customers.
Nice To Haves
- PMP certification; candidates who do not already have it are required to obtain it within 1 year of employment.
- Degree in engineering or construction management.
- Experience in an industry related to service projects, such as field service, EPC projects, construction, energy, or manufacturing.
- Understanding of medium- and/or high-voltage electrical equipment.
- Understanding of data center construction projects.
- Experience with MS Project or other relevant scheduling software.
- Strong leadership skills and experience leading cross-functional project teams.
- Excellent written and verbal communication skills, including presenting complex issues to multilevel audiences and communicating progress, status, and issues to internal and external customers.
Responsibilities
- Manage projects from inception to completion, ensuring safety, budget, schedule, quality, and performance objectives are met.
- Communicate with team members, stakeholders, and management; provide regular updates and manage customer expectations throughout the project lifecycle.
- Identify, assign, and manage project resources, including engineering, field personnel, vendors, and third-party services.
- Identify project risks, develop mitigation strategies, and monitor and control third-party vendors to ensure contract adherence.
- Track project budgets and schedule completion, and perform monthly revenue forecasting.
- Review and understand contractual obligations, manage change orders, and participate in vendor negotiations.
- Develop project execution plans, including quality and testing plans, schedules, and risk registers.
- Implement recovery plans to address performance issues.
- Collaborate with internal and external teams and clients to develop site schedules and maintain client relationships.
- Provide lessons-learned feedback to improve project offerings.
Benefits
- Health and wellness benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
