Customer Service Associate - PA Investigation Associate

Accenture•San Antonio, TX

27d

About The Position

The Premium Assistance (PA investigation Specialist) reviews documentation determines cases for program eligibility and communicates with clients and employers. Responsibilities Include: - Conducts research and performs investigations to obtain all pertinent information for case evaluation - Analyze case documentation to ensure members qualify for Premium Assistance - Reviews and evaluates client information such as paystubs and or other documentation to determine eligibility for monthly reimbursement - Contacts PA members to request necessary information when a change was identified, or when a document received is not valid - Responds to incoming calls from clients and/or employers - Observes professional standards of conduct, including attendance, professional behavior and dress code - Develop and maintain professional business relationships through verbal and written communication with team members, employers, and Premium Assistance members -Identifies and communicates process improvements - Multi tasking ability to prioritize work and work under time constraints - Experience in critical thinking, and problem solving - Ability to work with multiple personnel under minimal supervision - Completes or exceeds daily goals - Assist management with escalations, assist with training new agents. Performs other duties as assigned. HOURS Schedules consist of five days per week, eight hours per day, Mondays through Fridays between the hours of 7:00 a.m. to 4:00 p.m. CST. There may be voluntary overtime available Monday – Saturday. Basic Qualifications: Minimum 1 years’ experience customer service and/or contact center Preferred Qualifications: Minimum 2 years’ experience with Microsoft Office. Excellent problem- solving skills, Ability to manage workflows, Strong interpersonal skills Exceptional verbal and written communication skills Strong attention to detail Excellent analytical skills -Must be able to work with minimal supervision Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 03/29/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Hourly Salary Range California $21.68 to $40.53 Cleveland $20.10 to $32.40 Colorado $21.68 to $35.00 District of Columbia $23.13 to $37.26 Illinois $20.10 to $35.00 Maryland $21.68 to $35.00 Massachusetts $21.68 to $37.26 Minnesota $21.68 to $35.00 New York $20.10 to $40.53 New Jersey $23.13 to $40.53 Washington $23.13 to $37.26 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Requirements

Minimum 1 years’ experience customer service and/or contact center

Nice To Haves

Minimum 2 years’ experience with Microsoft Office
Excellent problem- solving skills
Ability to manage workflows
Strong interpersonal skills
Exceptional verbal and written communication skills
Strong attention to detail
Excellent analytical skills
Must be able to work with minimal supervision

Responsibilities

Conducts research and performs investigations to obtain all pertinent information for case evaluation
Analyze case documentation to ensure members qualify for Premium Assistance
Reviews and evaluates client information such as paystubs and or other documentation to determine eligibility for monthly reimbursement
Contacts PA members to request necessary information when a change was identified, or when a document received is not valid
Responds to incoming calls from clients and/or employers
Observes professional standards of conduct, including attendance, professional behavior and dress code
Develop and maintain professional business relationships through verbal and written communication with team members, employers, and Premium Assistance members
Identifies and communicates process improvements
Multi tasking ability to prioritize work and work under time constraints
Experience in critical thinking, and problem solving
Ability to work with multiple personnel under minimal supervision
Completes or exceeds daily goals
Assist management with escalations, assist with training new agents.
Performs other duties as assigned