Customer Service Associate - Logistics

Penske • Dearborn, MI

18d • Onsite

About The Position

A Penske Logistics Customer Service Associate monitors delivery schedules to assure timely delivery of materials and products to customer locations. Manage time sensitive information and transactions in order to ensure on-time delivery by tracking shipments for pick-up, estimating times of arrival and delivery, and recovering loads when necessary. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs. Shift: Monday thru Friday 8:00am - 4:30pm. Hours may vary to meet customer demand.

Requirements

• At least 1 year of customer service experience required
• Bachelor’s Degree or some college preferred / High school diploma or equivalent necessary
• Ability to manage multiple tasks and prioritize time sensitive situations in a fast paced environment
• Advanced computer skills including Excel and Outlook required
• Must also be able to learn and regularly operate multiple company and customer owned transportation systems & applications
• Excellent problem solving and analytical skills
• Ability to adapt in a dynamic environment
• Ability to work First, Second and Third Shift as needed. Flexibility with scheduling required
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.

Responsibilities

• Use TMS system to enter & process customer orders
• Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships.
• Communicate with associates from other shifts
• Complete daily logs and checklists
• Work with customer to resolve any transportation issues
• Identify cost savings opportunities for the customer
• Other projects and tasks as assigned by supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees