Customer Service Associate Licensed

Wells Fargo Bank•Minneapolis, MN

6d•Onsite

About The Position

Wells Fargo is seeking a Customer Service Associate Licensed to work for its Investment Contact Center (ICC). In this role, you will assist brokerage clients via telephone. You will facilitate trades, service accounts, and educate clients on various servicing matters, including navigation of the wfa.com public and secure website. Successful employees act as front-line problem solvers, speak to trading strategies, have a strong understanding of investment market terminology, and possess a solid understanding of fundamental and technical facts affecting the market. This position requires securities licensing, specifically Financial Industry Regulatory Authority (FINRA) Series 7 and 63 or 7 and 66 (or FINRA-recognized equivalents) to qualify for immediate FINRA registration. In this role, you will: Participate in supporting internal and external customers by providing moderately complex to complex support services in account management, operations, documentation, funding, customer service and technical support within Customer Service Review less complex products and services to customers Ensure proper booking and maintenance of accounts, tracking and monitoring pipelines on an ongoing basis for compliance, documentation, funding, and maintenance of accounts Receive direction from supervisor and exercise independent judgment while developing understanding of policies, procedures, and compliance requirements Collaborate and consult with managers, functional colleagues and stakeholders Provide assistance to frontline staff

Requirements

6+ months of Customer Service - Licensed experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63(or 66) examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration
Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment in this position.
FINRA Series 7 and 63 examinations, or equivalent must be completed within either a 90 or 180-day time period following commencement of employment, depending upon the number of license(s) needed if not immediately available to transfer upon hire.
FINRA recognized equivalents will be accepted.
Compliance with state law registration and licensing requirements is mandatory.
In addition to state registration and licensing requirements, specific product licenses or SAFE licensing may apply.
Additional requirements include meeting enhanced financial fitness and criminal background standards.
Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance.
For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required

Nice To Haves

Ability to navigate multiple computer system windows, applications, and search tools
Intermediate Microsoft Office skills
Good attention to detail and accuracy skills
Excellent verbal, written, and interpersonal communication skills
Ability to use empathy to understand client concerns, questions, and problems pertaining to financial transactions
Trading experience
Brokerage industry experience
Contact center experience
Ability to process complex transactions and perform extensive research to resolve complex customer issues
Ability to discuss digital enhancements to provide a better client experience

Responsibilities

Participate in supporting internal and external customers by providing moderately complex to complex support services in account management, operations, documentation, funding, customer service and technical support within Customer Service
Review less complex products and services to customers
Ensure proper booking and maintenance of accounts, tracking and monitoring pipelines on an ongoing basis for compliance, documentation, funding, and maintenance of accounts
Receive direction from supervisor and exercise independent judgment while developing understanding of policies, procedures, and compliance requirements
Collaborate and consult with managers, functional colleagues and stakeholders
Provide assistance to frontline staff
Assisting brokerage clients via telephone
Facilitating trades
Servicing accounts
Educating clients on various servicing matters, including navigation of the wfa.com public and secure website
Acting as front-line problem solvers
Speaking to trading strategies
Possessing a strong understanding of investment market terminology
Possessing a solid understanding of fundamental and technical facts affecting the market