Customer Service Associate II

diasorinsp•Stillwater, MN

13d•$26 - $30

About The Position

This position provides efficient, accurate and quality customer service to ensure customers receive their merchandise in a timely manner with respect to company guidelines. Additionally, this position serves as a resource to Associates, Customer Service I by offering guidance and insights into performing their role.

Requirements

High School graduate Required
5+ Years customer service Required or 5+ Years office experience Required
Excellent verbal and written communication skills
Solid skills in Data entry, Microsoft Office, Google suite, problem solving and math
Ability to multi task, is organized and efficient
Working knowledge of the SAP system and guidelines
Working knowledge of freight/shipping systems for international or domestic support
Complete knowledge of product development and OEM ordering process associated with customer needs. Includes understanding of manual billings for OEM products, spare parts and instrument billings
Complete understanding of department guidelines and process to assist in mentoring of coworkers
(If international focused) Knowledge of export regulations and custom requirements; knowledge and understanding of international culture

Responsibilities

Provide prompt, courteous and efficient customer service at all times.
Process all orders presented by internal and external customers to ensure maximum service.
Maintain customer accounts to ensure company requirements are met and customers receive quality products on time.
Assist in all levels of customer support related to regulatory compliance and problem resolution to ensure customer satisfaction.
Perform research and data collection for problem solving.
Coach and assist Associates, Customer Service I in accomplishing goals and tasks.
Maintain relationships with Sales and Marketing (domestic or international) to ensure support for customers related to pricing and contractual support.
Review, understand and follow all company GMP requirements through Universal Operating Procedures.
Perform work in a safe manner consistent with DiaSorin’s Safety, Health and Environmental policies.
Contribute to department process improvements.
Work with agencies needed to process international orders with respect to government and custom requirements for the efficient passage of products.
Assist Domestic or International associates with daily responsibilities as needed.
Participate in ongoing product, SAP and company required training programs to support related to work expectations.
Support the needs of others within/across work groups.
Other duties may be assigned based on department or company business needs.