Customer Service Associate II

Dollar Tree•Dora, AL

1d•Onsite

About The Position

The Customer Service Associate II assists with the daily operations of an assigned store, including merchandising and customer support. The associate helps maintain a clean, welcoming environment and is cross-trained to operate the cash register and cover front-end duties as needed. Duties may include receiving and processing merchandise, stocking and merchandising, cleaning and maintaining store areas, serving customers, handling sales transactions, and protecting cash and company assets. Other duties may be assigned.

Requirements

High school diploma or equivalent is preferred.
Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environments is highly preferred.
Ability to follow instructions and interpret operational documents is required.
Ability to lift 30 to 50 pounds from floor to above shoulder height and meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
Excellent customer service and relationship management skills are required.
Strong organizational and communication skills are required.
Strong problem-solving and decision-making skills are required.
High level of integrity is required.
Proficiency in basic math for cash accounting is required.

Responsibilities

Receive merchandise, unload trucks, and process freight safely and in accordance with productivity standards.
Merchandise and stock as needed.
Help keep the store clean, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and keeping areas neat and presentable.
Maintain a positive, safe, and respectful environment and interact professionally and courteously with customers, associates, and leaders.
Manage sales transactions while working at an assigned cash register.
Maintain cash security and protect company assets.
Perform other duties as assigned.