Customer Service Associate II

Dollar Tree•Hurricane, WV

1d•Onsite

About The Position

The Customer Service Associate II assists with daily store operations, including merchandising and customer support, while helping maintain a clean and welcoming shopping environment. The associate is cross-trained to operate the cash register and may switch to front-end duties as needed. Responsibilities also include handling merchandise and freight safely, maintaining store cleanliness, providing professional and friendly service, processing sales transactions, and safeguarding cash and company assets. Other related duties may be assigned.

Requirements

Ability to follow instructions and interpret operational documents.
Ability to lift 30–50 lbs. from floor to above shoulder height and meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
Excellent customer service and relationship management skills.
Strong organizational and communication skills.
Strong problem-solving and decision-making skills.
High level of integrity.
Proficiency in basic math for cash accounting.

Nice To Haves

High school diploma or equivalent preferred.
Previous customer service experience in a retail, hotel, restaurant, grocery, or drug store environment highly preferred.

Responsibilities

Receive merchandise, unload trucks, and process freight safely and in accordance with productivity standards.
Merchandise and stock as needed.
Maintain store cleanliness, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and keeping areas neat and presentable.
Help maintain a positive, safe, and respectful environment through professional, friendly interactions with customers, associates, and leaders.
Manage sales transactions while working at an assigned cash register.
Maintain cash security and protect company assets.
Perform other duties as assigned.