Half-Time Customer Service Associate II - Riverside

Mid-Continent Public Library•Riverside, MO

23h•Onsite

About The Position

The Customer Service Associate II is often the first point of contact for customers and is responsible for providing exceptional customer service in-person at the desk and over the phone. They also provide support for a variety of day-to-day library needs, such as book club support, supplies, merchandising, etc. At Mid-Continent Public Library, the organization aims to inspire innovation through curiosity and exploration, empower what works and learn from the rest, connect people to information, ideas, and inspiration, and embrace new perspectives while listening with humility, emphasizing a collaborative approach.

Requirements

High School Diploma/HiSet/GED Completion Required
Must be at least 18 years of age
Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public
Ability to work effectively in a team environment
Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position
Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers
Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all
Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties
Strong ability to follow instructions and work as part of a team
Reliable, punctual, and flexible with scheduling
Good communication skills and the ability to stay calm under pressure
Ability to work in a fast-paced environment and adapt to changing needs

Nice To Haves

Customer Service experience Preferred

Responsibilities

Provides Customer Service in person and over the phone
Acts as a guide for customers in use of the library and its resources
Demonstrates use of technology and digital services to customers
Recommends materials to customers based on interests, needs and availability
Assists customers with library card accounts, including the receiving and recording of payment
Uses creative techniques in displays to reach browsers who do not approach staff
Delivers materials outdoors to customers who request curbside delivery
Contributes to the maintenance of the library collection
Processes library materials for customer access
Shelves library materials correctly and efficiently
Straightens and shifts library materials to ensure adequate space and a neat appearance
Ensures the library and its grounds are clean and orderly
Basic custodial duties as needed, including shoveling snow
Manages behind the scenes processes as assigned
Manages reports, order supplies, coordinates inventory, assists in organization of magazines and other processes
Acts as a liaison to Library’s Headquarter departments
This position could be designed as shift lead
May serve as a facilitator and point of contact for book groups