Customer Service Associate II-18

Allstate • USA - TX (Remote), TX

1d • Hybrid

About The Position

The Customer Service Associate II is responsible for making high volume outbound calls and providing effective quality customer service regarding property insurance. Support borrowers and Carrier/Agents by providing detailed information on how to obtain their property insurance, de-escalate calls and handle disbursement of premiums.

Requirements

• High School Diploma or GED (Preferred)
• 0-2 years experience (Preferred)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
• Business Support
• Client Facing
• Consumer Protection
• Quality Control (QC)
• Service Delivery
• Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
• When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.

Responsibilities

• Cross trains to assist with borrower follow ups
• Assists answering questions in the help desk chat
• Meets and maintains availability standards, (Production, Non-Production, Quality) and attendance guidelines
• Updates records and note system as required
• Disbursements of Property Insurance Premiums
• Handles Outbound telephone calls with borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to prevent a Borrower letter going out.
• Delivers timely, accurate customer service ensuring the highest level of satisfaction

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement to help offset internet costs for eligible remote employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED