Customer Service Associate II

Resideo•Aurora, IL

4d•Hybrid

About The Position

Serve as the primary customer contact for your assigned portfolio of retail accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiry as to ship dates, problems, order changes, and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments and stakeholders, such as but not limited to, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support order processing tasks including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Be a part of growing our relationship with top Retailers, such as The Home Depot, Lowe's, Costco, Ace Hardware, TrueValue, etc. We're looking for someone to help Resideo be our customer's top choice by delivering excellent customer care and building up your business acumen while learning to address customer needs! Come be a part of THE team that is solving complex problems for the Resideo customer.

Requirements

2+ years of customer service/account-related experience
Working knowledge of SAP and/or other computer software programs
Demonstrated proficiency in all software applications in Microsoft office
Working knowledge of EDI transactions.
A keen attention to detail.

Nice To Haves

The ability to learn quickly.
Knowledge of Salesforce and High Radius.
A bias for results and action.
The ability to work with a team in a collaborative setting.
A commitment to discovering ways to improve service.
First Alert and/or Honeywell Home related industry product knowledge

Responsibilities

Support customer order and return processing tasks accurately and efficiently.
Support disrupting payment shortage deductions from customers with appropriate back-up information to receive a repay with regard to assigned portfolio of retail accounts.
Provide all-encompassing administrative support for assigned portfolio of accounts to ensure all customer needs and expectations are met.