Customer Service

RENSA FILTRATION INC•Elk Grove Village, IL

13d•$18 - $22•Onsite

About The Position

The Customer Service Associate II provides intermediate-level support to customers by resolving more complex inquiries and service issues. This role requires a deeper understanding of products, services, and systems, and may serve as a resource for junior team members. Associates at this level are expected to exercise sound judgment, contribute to process improvements, and ensure a high-quality customer experience across all interactions.

Requirements

High school diploma or equivalent required; associate degree or some college coursework preferred.
2+ years of customer service or related experience.
Experience with ERP Systems and Microsoft Office Suite
Proficiency with customer service software, CRM systems, and standard office applications.
Demonstrated ability to handle a variety of customer interactions with professionalism and empathy.

Responsibilities

Respond to customer inquiries promptly and professionally. Providing accurate and detailed quotes based on customer requirements
Serve as frontline representative to Rensa Filtration customers, handling inbound calls, emails and order requests with professionalism and urgency.
Accurately enter and manage customer orders in the ERP system, ensuring timely order processing
Provide guidance and informal mentoring to Customer Service Associate I team members.
Coordinate with production, inventory and shipping teams to ensure on-time delivery and accurate order fulfillment.
Identify recurring issues and recommend process or service improvements to leadership.
Maintain up-to-date knowledge of products, services, policies, and procedures.
Proactively communicate order status, backorder updates and delays to customers.
Meet or exceed performance metrics related to quality, efficiency, and customer satisfaction.
Participate in training sessions and contribute knowledge base documentation.
Other Accountabilities as Assigned