Customer Service Associate I

Ruger Firearms•Mayodan, NC

34d•Onsite

About The Position

This position involves responding to detailed telephone inquiries, maintaining a positive and professional attitude, and listening attentively to customer needs. The role requires maintaining customer confidentiality, identifying firearms for factory service, and using technical knowledge to guide customers over the phone. Responsibilities include using computer software such as MOM or Oracle, processing payments for service/parts orders, generating shipping labels, and processing emails. Adherence to state laws and federal regulations from the Bureau of Alcohol, Tobacco and Firearms is mandatory. The role also supports quarterly parts inventories, strives to resolve customer issues on the first contact, and participates in OSHA mandated training. The company is looking for dedicated individuals with a positive attitude, a willingness to learn, and the ability to work with others to promote core values of Integrity, Respect, Innovation, and Teamwork. Ruger team members are expected to maintain good attendance, work harmoniously with teammates, exhibit quality work, and advocate for a safe work environment.

Requirements

Data entry skills
Prior experience in a customer facing role is required
Must be a minimum of 18 years old
Must be able to pass a background and drug screen
You know what days and/or hours you are available to work

Nice To Haves

Experience with computer software like Oracle or MOM is preferred
Good verbal communication and attention to detail
Able to deal effectively with the public, work well under pressure, follow detailed instructions, policies and procedures
Solid Ruger and/or Shop Ruger product knowledge
Must be comfortable working in a large group where flexibility and interaction is required
Possess a positive attitude
Support each other by maintaining good attendance
Have the capability of harmoniously working with other teammates
Exhibit quality work
Advocate a safe work environment
Strengthen the Company’s core values of Integrity, Respect, Innovation and Teamwork
Desire to be a part of an American Tradition

Responsibilities

Respond to detailed telephone inquiries
Maintain a positive professional attitude through all calls, and listen attentively to customer needs
Maintain customer confidentiality
Identify firearms that should be returned to the factory for service
Use technical knowledge to provide guidance to customers over the phone
Use computer software including MOM or Oracle
Process payments for service/parts orders
Generate shipping labels and process emails
Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms
Provide support for quarterly parts inventories
Strive to resolve customer issues on the first contact and advocate for the customer
Participate in training as mandated by OSHA standards
Other duties as assigned by the supervisor