Customer Service Associate I (Part-time)

Muskingum County Library System•Zanesville, OH

6d•Onsite

About The Position

The Muskingum County Library System is committed to providing free and equal access to information, ideas, and resources for all. We seek team members who embrace our mission and values and contribute to a collaborative, customer-focused environment.

Requirements

High School Diploma or GED.
Knowledge of library policies and procedures; computers and electronic devices and their application; library automation functions; Dewey decimal system.
Ability to perform general physical labor; alphabetize and file; accurately count currency and coins; operate basic office equipment and electronic devices; develop and maintain good working relationships with library customers, supervisors and co-workers; maintain confidentiality of confidential and sensitive subject matter.
Skill in operation of computer; operation of current electronic devices (i.e. eReaders, MP3s, IPods, etc.) general clerical skills; organizing documents in alphabetical and numerical order; handling small sums of money and making change; general typing; communicating effectively with library co-workers and customers.

Responsibilities

Maintains the knowledge and flexibility to perform clerical duties in a variety of departments (ex: Circulation, Technical Services, etc.)
Operates library automation system, performs circulation functions and inputs data.
Inspects library materials for damage and cleanliness.
Cleans and repairs materials as needed.
Maintains knowledge of current electronic devices (i.e. eReaders, MP3s, IPods, etc.) and assists customers with the use of computers, printers, and electronic devices.
Processes additions and withdrawals of library materials.
Answers directional questions in person and over the telephone.
Responds to customer concerns regarding issues specific to Circulation and Technical Services.
Collects and counts money contained in cash registers and coin operated library equipment, as requested.
Distributes in-coming mail to library employees and processes outgoing mail, as requested.
Sets up audio-visual equipment for meeting room and auditorium use as needed.
Maintains files and records and gathers library statistics.
Shelves materials and keeps collections in order.
Operates basic office equipment (i.e. computer, copier, multi-line phone, fax machine, etc.)
Supplies copier and fax machine with paper and/or toner as needed.
Provide clerical support to other departments.
May oversee work of Pages as directed.
Perform other duties as assigned.