Customer Service Associate I Div
About The Position
As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Care – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast. Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada. The Customer Service Representative is responsible for entering customer orders. This position requires working collaboratively with the Sales Department and customers to ensure the best follow-up to satisfy our clientele.
Requirements
- Minimum of one year of experience in a Customer Service Representative role and/or Call Center Representative role.
- Proficiency in Microsoft Suite applications (Word, Excel, Internet, and Outlook).
- Creates an exceptional customer experience by proactively engaging in discussions with customers that give you the opportunity to understand and meet their immediate needs.
- Quickly resolves customer issues or directs them to the appropriate resource.
- Demonstrates meticulousness and efficiency in a multitasking environment that demands great attention to detail.
- Independent and autonomous worker with a good work ethic.
Nice To Haves
- Work experience in the dental field is considered an asset.
- Bilingualism (French and English) is an asset.
Responsibilities
- Prepares quote requests: Responds to customer phone calls, orders merchandise and/or suggests alternatives in case of stockouts.
- Communicates with the sales team to establish a price list.
- Reviews manufacturer promotions.
- Analyzes inventory and service reports.
- Ensures support for incoming purchase orders: Receives purchase orders from customers and/or Sales Representatives via email, phone, fax and/or online.
- Verifies order information, credit application, payment deposits and all other terms before entering into the computer system.
- Applies specials and/or promotions to purchase orders.
- Provides excellent customer support: Offers courteous and prompt service to customers.
- Follows up on lost and/or damaged shipments.
- As a point of contact, resolves customer issues in a timely manner.
- Develops and maintains working relationships with Manufacturer Representatives: Provides information on products, promotions and future events.
- Liaises with Manufacturer Representatives for product requests.
- Stays informed about new products/market trends.
- Supports company growth: Develops and/or compiles, as needed, information documents on branch growth.
- Promotes the sale of our in-stock inventory.
- Participates in marketing events such as trade shows, manufacturer seminars or other special events, as needed.
- Ensures safety measures are in place at all times.
- Performs all other additional tasks.
Benefits
- Collaborative work environment with highly engaged employees
- Market competitive compensation and benefits plan, including LTD & Insurance
- Annual Employee Appreciation Week
- Paid vacation and personal days
- Lifeworks® Employee Assistance Program (EAP)
- Resources supporting mental, physical, family and financial well-being
- Career growth and training programs
- Open communication with Senior Leaders
- Tailored incentives for eligible employee groups, such as home office reimbursement and Sylvan Learning Centre credit
- Employee referral program
- Education support programs
- Fitness subsidy
- Recognition programs
- Social activities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
