Customer Service Associate I

Dollar Tree•Fort Lauderdale, FL

20d•Onsite

About The Position

The Customer Service Associate delivers a positive shopping experience by assisting customers, operating an assigned cash register, maintaining store merchandise and inventory, and helping keep the store clean, safe, and presentable. The role also includes receiving merchandise, unloading trucks, replenishing stock according to productivity standards, and performing other duties as assigned. Associates are expected to maintain professional, friendly, and respectful interactions with customers, coworkers, and leaders.

Requirements

Ability to follow instructions and interpret operational documents.
Ability to lift 30 to 50 lbs. from floor to above shoulder height.
Ability to meet the physical demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Excellent customer service and relationship management skills.
Strong organizational and communication skills.
Strong problem-solving and decision-making skills.

Nice To Haves

High school diploma or equivalent is preferred.
Previous customer service experience in a retail, hotel, restaurant, grocery, or drug store environment is highly preferred.

Responsibilities

Assist customers with questions and recommendations.
Manage sales transactions while working an assigned cash register.
Maintain cash security and protect company assets.
Keep the store well-stocked and recover merchandise.
Receive merchandise, help unload trucks, and replenish stock in accordance with productivity standards.
Help ensure a positive, safe, and respectful environment through professional and friendly interactions with customers, associates, and leaders.
Maintain store cleanliness, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and keeping all areas neat and presentable.
Perform other duties as assigned.