Customer Service Associate I

Family Dollar•Brownsville, FL

7d•Onsite

About The Position

The Customer Service Associate assists customers and supports store operations to deliver a positive shopping experience. The role includes answering customer questions and making recommendations, operating an assigned cash register, safeguarding cash and company assets, stocking and recovering merchandise, receiving deliveries, and helping unload trucks. The associate also maintains store cleanliness, including cleaning and restocking bathrooms, sweeping and mopping floors, and removing trash. Associates are expected to create a safe, respectful environment and interact professionally and courteously with customers, coworkers, and leaders. Other duties may be assigned.

Requirements

Ability to follow instructions and interpret operational documents.
Ability to lift 30 to 50 pounds from floor level to above shoulder height.
Ability to meet physical demands involving frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Excellent customer service and relationship management skills.
Strong organizational and communication skills.
Strong problem-solving and decision-making skills.

Nice To Haves

High school diploma or equivalent preferred.
Previous customer service experience in a retail, hotel, restaurant, grocery, or drug store environment highly preferred.

Responsibilities

Assist customers with questions and recommendations.
Manage sales transactions at an assigned cash register.
Maintain cash security and protect company assets.
Keep the store stocked and recover merchandise.
Receive merchandise, help unload trucks, and replenish stock in accordance with productivity standards.
Maintain a positive, safe, and respectful environment through professional and friendly interactions with customers, associates, and leaders.
Maintain store cleanliness, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and keeping all areas neat and presentable.
Perform other duties as assigned.