Customer Service Associate I

Cass Information Systems • Columbus, OH

11d

About The Position

The Customer Service Associate I is accountable for facilitating accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients. Also, responsible for timely response to inquiries and issues, while maintaining a high level of customer satisfaction.

Requirements

• College-level course work in a general or business administration area or equivalent experience.
• Minimum 6 months customer service experience in a general business environment or equivalent experience.
• Good interpersonal skills that will maximize client responsiveness and facilitate development of a solid working relationship with both utility clients and other staff members.
• Strong organizational skills with the ability to handle multiple tasks simultaneously.
• Working knowledge of office equipment such as fax machine, copy machine, and telephone.
• Basic proficiency in Microsoft Office, specifically Excel.
• Excellent problem-solving skills and attention to detail.
• Ability to reconcile accounts with accurate mathematical results.

Responsibilities

• Independently analyze issues and processes, and clearly communicates, both verbally and in writing, to routine questions regarding processing issues, and requests according to company defined procedures/standards.
• Researches and analyzes payment history and recognizes when to contact vendors or customers to resolve exceptions and make payment decisions in a timely manner for all clients.
• Acts as a positive representative of the company, both internally and externally, making customers and their needs the primary focus of one’s actions by helping to develop customer relationships.
• Keeps management informed of significant issues that may require additional attention, or may threaten the account relationship, on a timely basis.
• Suggests changes and/or enhancements to existing procedures to improve service to clients and internal processes.
• Seeks guidance from the appropriate resource on significant non-routine issues.
• Documents and reports on errors made by all other departments within the business unit.
• Works overtime as needed.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed