Customer Service Associate -Bilingual

J.D. Irving, Limited•Saint John, NB

13h•Onsite

About The Position

Reporting to the Customer Service Team Lead, the Customer Service Associate must assist customers in processing their requests and ensure the data is accurate. The starting wage for this role is $15.90. J.D. Irving, Limited (JDI) is a large company founded in 1882, operating in Eastern Canada and the USA with a team of 20,000 dedicated employees. JDI fosters a dynamic team environment with a culture that nurtures talent and creates an inclusive workplace, allowing for career growth across various operating divisions. They are committed to creating accessible environments for colleagues, candidates, and customers, encouraging accommodation requests for disabilities at any stage of application and employment to ensure equitable opportunities. JDI also utilizes human screening combined with AI technology for recruitment, safeguarding privacy and responsible AI use. Kent, a member of Independent Lumber Dealers Co-operative and the ARENA buying group, is the largest retail building supply chain in Atlantic Canada with 48 locations and an e-commerce website. Their mission is to be the best source for home improvement products through superior customer service, quality products, and great prices. They employ over 3,700 people and focus on safety, training, technology, people development, continuous improvement, and innovation. In addition to retail stores, they operate truss manufacturing facilities and a wholesale drywall company.

Requirements

Bilingual

Nice To Haves

Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.