Customer Service Associate (Accounts Payable & Freight Payment)

Penske • Beachwood, OH

8d

About The Position

Penske Logistics is seeking a detail-oriented and self-motivated Accounts
Payable Customer Service Associate to support our freight payment and financial
support operations. This position touches all core functions of freight payment
(AP), final mile network payment, proof of delivery, and related financial
systems. This is an excellent opportunity for an analytical professional who
thrives in a fast-paced, customer-centric environment and is dedicated to
meeting business needs through clear communication and precise execution.

Responsibilities

• Invoice & Payment Processing: Utilize multiple systems to review, process, and audit carrier freight invoices and LDC network invoices.
• Contract & Audit Accuracy: Read and interpret carrier contracts for accurate rating and audit balance-due invoices.
• Documentation Management: Download, track, retrieve, and post proof of delivery documentation across various platforms.
• System Maintenance: Adjust financial records within the Transportation Management System (TMS) and maintain overall TMS data integrity.
• Process Control & Reporting: Generate weekly metrics and reports to manage process controls, track performance, and update freight payment Standard Operating Procedures (SOPs) periodically.
• Issue Resolution: Collaborate with leadership to establish and achieve timelines for resolution. Act as the primary liaison facing both customers and carriers to resolve payment or billing issues swiftly.
• Customer Support: Respond to internal and external customer inquiries, working closely with Operations Managers to exceed customer expectations and stay current on industry trends.
• Adaptability: Swiftly transition between tasks as priorities shift, completing other projects as assigned by leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees