Customer Service Assistant

Sparkbit 360 • Charlotte, NC

18d

About The Position

At Sparkbit 360 , we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world. Position Overview We are searching for a dependable and customer-focused Customer Service Assistant to join our Charlotte team. This entry-level role is ideal for someone who enjoys helping others, staying organized, and supporting daily customer service operations.

Requirements

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, patient, and solutions-oriented attitude.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills (email, spreadsheets, office software).

Responsibilities

• Assist customers with questions, service inquiries, and general support needs.
• Handle incoming calls, emails, and in-person inquiries professionally.
• Provide accurate information about services and assist customers in navigating available options.
• Help resolve customer concerns promptly and courteously.
• Uphold a positive, welcoming, and professional environment at all times.

Benefits

• Competitive starting pay with opportunities for bonuses
• Comprehensive training and growth opportunities
• Health, dental, and vision insurance
• Paid time off and holidays
• Supportive and collaborative team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED