Customer Service Assistant

Center City Print • Scranton, PA

6d • Onsite

About The Position

Center City Print is looking for a dependable, detail-oriented team member to help with customer service, order intake, blueprint printing, poster production, and general print shop support. This role is a mix of front desk customer service and hands-on print production. The right person will be friendly, organized, comfortable using computers, and willing to learn how to operate large-format printers, scanners, and basic design software. No advanced print experience is required, but a good attitude, attention to detail, and willingness to learn are essential.

Requirements

• Friendly and professional customer service skills.
• Strong attention to detail.
• Good written and verbal communication skills.
• Comfortable using computers, email, and Google Sheets.
• Willingness to learn printing equipment and production procedures.
• Ability to stay organized and manage multiple tasks.
• Problem-solving mindset.
• Ability to work independently and as part of a team.

Nice To Haves

• Familiarity with Adobe Creative Cloud is helpful, but not required.
• Prior print shop, office, retail, or customer service experience is a plus.

Responsibilities

• Greet and assist walk-in customers in a kind and professional manner.
• Answer phones and help customers with basic printing questions.
• Enter customer orders into our order management system.
• Monitor incoming print and blueprint requests.
• Communicate with customers about order details, timing, and pickup.
• Help keep the front desk and customer areas clean and organized.
• Print, scan, copy, bind, roll, and package blueprint orders.
• Produce posters and large-format prints.
• Check orders for accuracy before completion.
• Prepare finished jobs for pickup, delivery, or shipping.
• Help maintain an organized production workflow.
• Assist customers with simple file adjustments when needed.
• Help prepare customer files for printing.
• Use programs such as Adobe Acrobat for basic tasks.
• Ask for help or clarification when order details are unclear.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed