Customer Service Assistant

Werner Enterprises•MacClenny, FL

12h

About The Position

Customer Service Assistants provide the Transportation Managers, Associate Logistics Managers and Dedicated Logistics Managers assistance with the booking of loads, customer service needs, troubleshooting of problems, verifying of load statuses, and general clerical support. ESSENTIAL JOB FUNCTIONS The job functions listed below represent the essential job duties and responsibilities of the above-listed position. Collect, review and enter shipment information in the computer (i.e., reference numbers, location information, schedules, rates and carrier information.), using Microsoft Word, Access, Excel, and the Internet. This data is collected via phone, fax or electronic methods. Handle customer and carrier inquiries regarding the status, and location of scheduled and en-route shipments. This involves contacting carriers to request the information or accessing the computer system(s) to find the information and trace shipments Schedule pickup and delivery appointments for shipments with customers and carriers. Prepare shipping paperwork as needed Generate shipment status and other reports for internal and external customers. Maintain stakeholder files within the computer system(s) for assigned customer project(s) (name, locations, phone numbers, contacts, etc.) Performs other related duties as assigned by supervisory personnel. KNOWLEDGE, SKILLS, AND ABILITIES The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge of U.S. geography. Knowledge of customer service policies and practices. Skill in operating a P.C. Alphanumeric data entry skills of 6,000 to 7,000kph. Knowledge of DOT regulations usually gained through practical experience and on-the-job training. Skill in operating multiple line telephone system. Ability to communicate in a courteous, professional manner with customers. Ability to problem solve situations dealing with load status and customer inquiries. EDUCATION AND EXPERIENCE High school graduate or equivalent experience. P.C. computer experience preferred. One to three years customer service experience preferred.

Requirements

Knowledge of U.S. geography.
Knowledge of customer service policies and practices.
Skill in operating a P.C.
Alphanumeric data entry skills of 6,000 to 7,000kph.
Knowledge of DOT regulations usually gained through practical experience and on-the-job training.
Skill in operating multiple line telephone system.
Ability to communicate in a courteous, professional manner with customers.
Ability to problem solve situations dealing with load status and customer inquiries.
High school graduate or equivalent experience.

Nice To Haves

P.C. computer experience preferred.
One to three years customer service experience preferred.

Responsibilities

Collect, review and enter shipment information in the computer (i.e., reference numbers, location information, schedules, rates and carrier information.), using Microsoft Word, Access, Excel, and the Internet. This data is collected via phone, fax or electronic methods.
Handle customer and carrier inquiries regarding the status, and location of scheduled and en-route shipments. This involves contacting carriers to request the information or accessing the computer system(s) to find the information and trace shipments
Schedule pickup and delivery appointments for shipments with customers and carriers.
Prepare shipping paperwork as needed
Generate shipment status and other reports for internal and external customers.
Maintain stakeholder files within the computer system(s) for assigned customer project(s) (name, locations, phone numbers, contacts, etc.)
Performs other related duties as assigned by supervisory personnel.