Customer Service Assistant Part-time (Bank)/Req 1191 Onsite Only

Partners Bank•Sanford, ME

13d•$18 - $24•Onsite

About The Position

Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. The Part-Time Customer Service Assistant (CSA) performs a variety of teller and customer service duties. They are highly proficient in processing teller transactions and completing basic customer service tasks such as opening routine checking, savings, and certificate of deposit accounts, and processing account maintenance. Working within established guidelines, policies, and procedures, the CSA will sell and service all deposit accounts, handle various customer inquiries, and provide prompt problem resolution. Strong knowledge of the Bank’s various deposit and electronic banking products and services is required. Using needs-based sales techniques, the CSA uncovers referral opportunities and recommends appropriate products and services to meet customers’ needs.

Requirements

Minimum of one year of teller or customer service banking experience in a branch or call center environment.
Strong sales, service, interpersonal and communication skills.
Interacts well with others and enjoys working with a variety of people in a team environment.
Strong organizational, technical and computer skills.
Adapt well to change and is able to effectively multitask.
Strong knowledge of teller and customer service processes, policies, guidelines and procedures.
Satisfactory product knowledge of banking products and service with ability for further development.
Must already be authorized to work in the United States.

Responsibilities

Perform a variety of teller and customer service duties as needed.
Process teller transactions and complete basic customer service-related tasks such as opening routine checking, savings and certificate of deposit accounts, processing account maintenance, etc.
Sell and service all deposit accounts, handle various customer inquiries and provide prompt problem resolution.
Use needs-based sales techniques to uncover referral opportunities and recommend appropriate products and services to meet customers’ needs.
Identify cross-sell opportunities and respond to various customers’ inquiries to recommend appropriate products or solutions to meet their needs.
Open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc.
Maintain and balance a cash drawer accurately and efficiently.
Provide a high level of service to customers, coworkers and team members.
Understand and follow various policies, guidelines and procedures including security, compliance and operations.
Participate in on-going job related training programs including but not limited to sales, service, compliance and product knowledge.
Perform additional duties as required.