Customer Service Assistant

Seronda Network•Fort Worth, TX

1d•Onsite

About The Position

Seronda Networks is Hiring: Customer Service Assistant On-Site Position) About Us: At Seronda Networks, we provide cutting-edge solutions and offer a work environment where you can grow professionally, collaborate with passionate team members, and have your contributions recognized. Join us as we continue to transform ideas into realities and shape a brighter future together. Location: Fort Worth, TX (This is an on-site position. Candidates must work from our office location.) Working Hours: Monday to Friday Salary Range: $40,750 - $49,860 per year Description We are seeking a dedicated and friendly Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure a positive customer experience. The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and the ability to handle multiple tasks efficiently.

Requirements

High school diploma or equivalent; additional education in customer service is a plus.
Proven experience in a customer service or related role preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to remain calm and patient in stressful situations.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat.
Assist customers in troubleshooting and resolving product or service issues.
Maintain accurate and detailed records of customer interactions and transactions.
Provide product information and guidance to help customers make informed decisions.
Collaborate with other departments to ensure customer needs are met effectively.