Customer Service Assistant (59920)

Walsworth•Marceline, MO

39d•Onsite

About The Position

As a Customer Service Assistant, you will ensure that all jobs are expedited through production in a timely fashion and provide additional support to Customer Service Representatives to handle increased sales volume. Essential Functions: Responsible for inputting job information into the AS400 with the involvement of the CSR. Provide coverage for CSR’s during customer visits, press okays and time away from the office. Learn all necessary department functions to expedite work through the departments. Provide impositions for customer layout. Review job specifications and make the necessary adjustments on stock for sheet utilization due to size and quantities. Work with the scheduling department to provide the necessary information for customer needs. Work with purchasing in advance to orders arriving to ensure stock availability and possible options. Handles special ordering of cartons (boxes for books). Preload jobs with scheduling at the request of the sales representative. Work with CSRs on variances in jobs can be billed in a timely manner. Maintain samples library and requests from sales representatives. Respond to Pardots (requests/comments/concerns from outside people) Attend planning meetings with members of management to ensure jobs are planned accordingly. Update and improve standard operating procedures (SOPs). All other duties as assigned.

Requirements

Ability to handle multiple tasks and projects
Ability to remain organized and self-directed in a fast-paced environment
Ability to work in a team environment
Requires a very high level of attention to detail
Maintain professionalism when speaking internally and externally with other team members and customers
Ability to interface with a variety of individuals or groups on a frequent basis
Ability to work with limited direction and supervision, while demonstrating good judgment and strict confidence
Ability to learn computer applications as necessary for the position
Must successfully complete any training or certification courses required to support or strengthen position
Ability to read, interpret and follow verbal and written instructions, work procedures and other related materials
Excellent verbal and written communication skills including strong customer service skills
Must communicate appropriate information accurately and clearly as needed
Demonstrated advanced proficiency with MS Word, Excel, Outlook and Windows based databases
Excellent organizational, project management and time management skills
Ability to work overtime and weekend schedules during peak production periods
High School Diploma or equivalent and one year customer service-related experience

Nice To Haves

Knowledge of the AS400 preferred

Responsibilities

Inputting job information into the AS400 with the involvement of the CSR
Provide coverage for CSR’s during customer visits, press okays and time away from the office
Learn all necessary department functions to expedite work through the departments
Provide impositions for customer layout
Review job specifications and make the necessary adjustments on stock for sheet utilization due to size and quantities
Work with the scheduling department to provide the necessary information for customer needs
Work with purchasing in advance to orders arriving to ensure stock availability and possible options
Handles special ordering of cartons (boxes for books)
Preload jobs with scheduling at the request of the sales representative
Work with CSRs on variances in jobs can be billed in a timely manner
Maintain samples library and requests from sales representatives
Respond to Pardots (requests/comments/concerns from outside people)
Attend planning meetings with members of management to ensure jobs are planned accordingly
Update and improve standard operating procedures (SOPs)
All other duties as assigned