Customer Service Assistant

Nutrius • Kingsburg, CA

1d • $19 - $22 • Onsite

About The Position

Reporting to the Customer Service Representative, the Customer Service Assistant is responsible for providing a supporting role in billing, file organizing, scheduling, data entry, and other customer service-related areas that are needed.

Requirements

• Strong math and communication skills are required
• Principles of customer service
• Modern office methods, practices, procedures and equipment
• 10-key proficiency; good data entry skills
• Computer proficiency including Word, Outlook and Excel
• Be able to multitask and work accurately, good communicator and personable
• Perform procedures in an organized and accurate manner; meet deadlines regularly
• Build and maintain positive working relationships with co-workers and customers
• Operate a computer for a variety of applications
• Communicate effectively with all levels of staff and outside customers
• Work independently with minimal supervision
• Problem solve and research issues
• Work part time hours of 20 hours per week, flexible during normal business hours can be arranged
• Customer Service experience in manufacturing operation, involvement with Ag industry a plus
• One-year customer service experience/exposure
• Demonstrated strong written and verbal communication and interpersonal skills
• Strong phone contact handling and active listening skills
• Frequent use of keyboard
• Frequent sitting for long periods of time
• Occasional bending or squatting
• Frequent decision-making and concentration
• Frequent exposure to noise
• Frequent reading and close-up work
• Frequent co-worker and/or public contact; occasional working alone
• Frequent hearing and talking in person and on the phone
• Frequent repetitive motion; frequent writing, grasping, holding and reaching

Nice To Haves

• Customer Service experience in manufacturing operation, involvement with Ag industry a plus

Responsibilities

• Organize files, mail invoices, matching back up from carriers to sales orders, verify billing, identify and label customer files
• Collect and review previous day’s shipments to efficiently process and invoice customers accurately
• Run daily reports for open orders, export to Excel, format, and send to group in Outlook
• Front office coverage including UPS, USPS, and FedEx, registering guests, managing the visitor log, general public, potential applicants, and inter office mailings
• Perform related duties and/or special projects as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees