Customer Service Assistant

Penske • Greensboro, NC

4d • Onsite

About The Position

This position is for EPES Transport, LLC., a division of Penske Logistics, based
in Greensboro, North Carolina.
The primary purpose of the Customer Service Assistant role is to ensure the
efficient handling of customer service tasks and support the overall operations
of the Customer Services Department. This involves managing administrative and
clerical functions, processing orders, and coordinating activities to facilitate
smooth logistical operations and maintain high levels of customer satisfaction.

This position is based in Greensboro, NC.

Responsibilities

• Schedule and coordinate load times with planners and ensure alignment with available equipment.
• Receive and enter load tenders from customers through various channels (email, fax, phone, EDI), and update the system with appointment details.
• Obtain and update necessary details related to purchase orders and trailers in the system.
• Assist Customer Service Representatives with their duties, provide temporary coverage for account activity, and handle rescheduling of missed or late loads.
• Demonstrate support for the Penske Quality Management System (PQS) and perform other duties as assigned to maintain service standards.
• Other projects and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed