Customer Service Assistant

KANSAS CITY PUBLIC LIBRARY • Kansas City, MO

41m • $17 • Onsite

About The Position

Under immediate supervision of the Central Evening & Weekend Supervisor, provides basic library services to customers; performs circulation functions; assists with collection development and maintenance.

Requirements

• Demonstrated ability to meet and serve the public in person & over the telephone, working effectively with customers of all ages.
• Demonstrated ability to learn library operations, services and policies, including the ability to work with computers in a Windows environment.
• Demonstrated ability to access materials from shelves which may be overhead or those which may be below waist level. Ability to work at a counter used for customer interactions.
• Demonstrated ability to organize personal work routines effectively.
• Excellent physical stamina; many duties performed while standing; ability to lift up to 10 lbs.
• Demonstrated intermediate computer skills.
• Demonstrated ability to follow oral and written instructions.
• Demonstrated ability to provide service in a values-based environment.
• Demonstrated ability to provide service in a courteous, friendly, efficient manner.
• Minimum of three years of customer service experience.
• Ability to speak and understand English is required. Additional consideration will be given to individuals that are proficient in any non-English languages used in Jackson County, MO including Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili.

Responsibilities

• Provides basic circulation and registration services: checks materials in and out; promotes library services during customer interactions & assists customers in locating library materials, services & programs; registers borrowers and computer users; collects fines and fees; updates customer records; verbally explains library practices and procedures; resolves customer complaints; processes customer requests for holds; makes efficient use of referrals.
• Performs circulation and registration services support tasks to maintain dependable circulation and computer use records: enters customer and title information; performs circulation control duties.
• Discharges/re-sensitizes returns and processes in-transit materials; sorts and shelves new material and discharged material; files reserves; retrieves closed stack material; assists with collection weeding and inventory.
• Resolves customer problems with equipment; provides simple machine maintenance as needed.
• Assists in collection development/promotion and maintenance, creates displays.
• Lifts and routes materials, which may weigh up to 10 pounds, from book bins and shelves.
• Provides patron recommendations. Recommends viewing and music options to patrons.
• Performs other related work and undertakes special projects as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed