Customer Service Assistant

Michigan Works! Southeast•Adrian, MI

21h•$15 - $20•Onsite

About The Position

Under the supervision of the Service Center Manager, performs consistent quality supportive services to customers accessing the Michigan Works! Service Center, employers, partners and MWSE staff. Performs routine clerical duties including data entry, correspondence, copying, filing, preparing reports and assisting with community events. The Customer Service Assistant may also perform follow-up activities and assist with the preparation of reports, job search documents including resumes, cover letters and applications, and other materials.

Requirements

High school diploma or equivalent directly related experience; Associates or specialized business training preferred
Proficient with Microsoft Office Suite including, Word, Excel, PowerPoint and Outlook
One year office experience, preferably in workforce, education, or human services setting
Excellent communication and interpersonal skills required
Ability to interact with employees and customers in a professional manner at all times including during stressful situations is required
Travel between service centers as necessary to meet the needs of the organization

Responsibilities

Provide excellent customer service to all internal and external customers
Assist Unemployment Insurance (UI) claimants in registering for work as required by the Unemployment Insurance Agency (UIA), including the completion of CI page in Pure Michigan Talent Connect. Ensure compliance with UI work requirements
Comply with the Wagner-Peyser Act regulations, and the Employment Services State Polices and Manual including mandated processes for serving populations such as the Veterans and persons with disabilities
Enter data into multiple computer databases including registering customers in data tracking systems
Develop and download customized reports according to customer, employer or management needs
Provide administrative assistance to staff including any necessary processing, preparing correspondence, reports, copying, maintaining and creating new files
Work with data specialist to coordinate data information sharing
May assist in follow-up activities including contacting customers to determine employment status and service needs
Identify customer needs and direct them to relevant activities within service center or to partners
May explain program services and refer to appropriate program or staff members
Assist with Service Center coverage within the MWSE region
Work with MWSE staff to coordinate events held at the Service Center
Participate in MWSE outreach events
May prepare and distribute calendars of workshops, job fairs and other events
Properly answer telephone and route calls
Order required office supplies with supervisor's approval
Assist Service Center Manager with processing support services and training requests
Handle stress appropriately and interact well with others
Regular in-person onsite attendance
Other duties as assigned