Customer Service Assistant Shift Manager

Hollywood Casino Bangor • Bangor, ME

9h • Onsite

About The Position

PENN Entertainment is seeking talent that enjoys having fun and wants to be part of an exciting, fast-paced industry. The company is committed to supporting career growth and helping team members expand their possibilities. Initial salary is determined by an individual's relevant knowledge, skills, and experience, and is part of a comprehensive Total Rewards package. This package includes wellness programs focused on financial, physical, and mental well-being. Specific benefits, such as day-one medical coverage, 401(k) matching, and an annual performance bonus, may vary by position. Paid time off is accrued based on local policy and increases with tenure. PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences, operating 43 destinations across North America, along with online sports betting and iCasino through theScore Bet Sportsbook and Casino®. The company is dedicated to values such as diversity and sustainability, benefiting its community, team members, vendors, and the planet.

Requirements

• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university
• Strong proven leadership skills
• Proficient in Microsoft applications (Excel, Access, Word)
• Proven communication and interpersonal skills
• Ability to work well with others, able to pro-actively interact with guests
• Empower employees to use their creativity to retain and attract new guests
• Ability to track departmental expenses, balance and justify expenses at end of month
• Strong project management, execution skills
• Strategic and analytical
• Five years of slot experience with two years of supervision
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Responsibilities

• Directly supervises slot operations and monitors all related services affecting the department on an assigned shift
• Promotes guest development
• Counsels, guides and coaches personnel in the proper behavior performance of duties
• Administers evaluations, performance reviews and merit compensation within established guidelines
• Maintains work schedules for assigned personnel
• Ensures efficient staffing levels managing hiring, promotion, demotions and termination decisions
• Ensures guest recognition and development are primary duties for all personnel
• Maintain the highest standard of customer service and integrity in the slot department
• Ensure all teams members adhere to department policies, procedures, internal controls and gaming regulations
• Ensure all areas are staffed and direct personnel throughout the casino
• Serve as a witness to jackpot pay offs and perform jackpot pay outs $10,000 and above
• Inspire and motivate team members to perform to their highest potential
• Manages turnover and budget goals

Benefits

• Competitive Total Rewards package
• Wellness programs designed to support our team members' financial, physical, and mental well-being
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees