Customer Service Asst Manager Plum Market

Plum Market•West Bloomfield Township, MI

24d•Onsite

About The Position

The Customer Service Assistant Manager is responsible for modeling and driving the Front End mission of exceptional execution of Customer Service at both the Customer Relations Desk and the cashier pods. They report to the Customer Service Manager and support the Team Leader by ensuring all Plum Market service standards are met and Guest issues are resolved in a positive, respectful and timely manner. They will train, supervise, oversee and manage Front End Team Members and ensure they comply with the operating policies and procedures of Plum Market.

Requirements

Ability to manage multiple projects simultaneously, detail-oriented, multi-tasker.
Lead by example and set clear expectations.
Able to work a variety of shifts including nights, weekends and holidays.
Proficient in Microsoft Excel, Word and Power Point.
Minimum of 1 year in a leadership capacity or equivalent.
Able to stand and walk for up to 4 hours without a break.
Ability to bend and stoop to grasp objects, climb ladders, lift loads, up to 50 lbs. unassisted, push and pull carts weighing up to 100 lbs. unassisted.

Nice To Haves

Curious and continuously learn and grow capabilities.
Model and provide exceptional Customer Service.
Respect and value the power of conversation to bring people together, learn and solve problems.
Value inclusion and work to create an environment where everyone feels welcomed and every voice is heard.
Innovative and have the courage to pursue new ideas.
Make an impact by being bold and taking action.
Love a challenge and the satisfaction that comes from meeting it.
Inspire people to want to be their best selves.

Responsibilities

Oversee and train all cash handling, check processing and POS policies and system procedures.
Train, mentor and coach Team Members to succeed.
Track, coach and provide discipline for cash discrepancies, and attendance issues.
Prepare and administer discussion notes and written notices of discipline.
Communicate effectively with Customers, Team Members and Store Leadership.
Effectively resolve Customer issues and concerns in a timely manner.
Ensure execution of Front End sanitation and cleaning procedures, course correcting as necessary.
Ensure Team Member compliance of all relevant Plum Market policies and standard operating procedures.