CUSTOMER SVC/ASST DEPT LEADER

The Kroger Co. • Salt Lake City, UT

1d • Onsite

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the Front-end department. Support the day-to-day functions of the Front-end operations. Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Requirements

• Customer service skills
• Ability to establish and maintain a safe and clean environment
• Ability to assist in reaching sales and profit goals
• Ability to monitor quality assurance standards
• Supervisory skills
• Understanding of Front-end operations
• Knowledge of best practices, goals, and standards for the department
• Commitment to Customer 1st strategy
• Demonstration of company core values (respect, honesty, integrity, diversity, inclusion, safety)

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment.
• Assist the department manager in reaching sales and profit goals.
• Monitor all established quality assurance standards.
• Assist in directing and supervising all functions, duties and activities for the Front-end department.
• Support the day-to-day functions of the Front-end operations.
• Assist with the execution of best practices, goals and Front-end standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed