CUSTOMER SVC/ASST DEPT LEADER

The Kroger Co. • Wichita, KS

7d • Onsite

About The Position

This role focuses on creating an outstanding customer experience through exceptional service. The position involves establishing and maintaining a safe and clean environment to encourage customer returns. The Assistant Department Leader will support the department manager in achieving sales and profit goals, monitoring quality assurance standards, and overseeing all functions, duties, and activities for the Front-end department. This role also supports the day-to-day operations of the Front-end and assists in executing best practices, goals, and standards for the department. A key aspect of this role is embracing the Customer 1st strategy and motivating associates to deliver excellent customer service, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customers to return.
• Assist the department manager in reaching sales and profit goals established for the department.
• Monitor all established quality assurance standards.
• Assist in directing and supervising all functions, duties and activities for the Front-end department.
• Support the day-to-day functions of the Front-end operations.
• Assist with the execution of best practices, goals and Front-end standards established for the department.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Benefits

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed